COBRA Carrier Operations Specialist-2

How you will make an impact:• Must adhere to security policies • Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill • Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge • Serve as a knowledgeable contact for internal departments and Carriers • Communicate with other teams through case management to resolve account discrepancies • Responsible for solving cases and escalations • Responsible for reading and responding to Carrier emails including File Error Reports • Responsible to read carrier structures and update internal programs related to the structures • Facilitate peer training when requested • Identify trends to improve employer's, consultant's, partner’s, carrier’s and third-party vendor's experience • Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner • Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting • Work with your team, other departments and case management employer communication to ensure a positive customer experience • Create efficiencies and improve processes for employers, consultants and third-party vendors • Maintain a continuous improvement approach to work • Participate in ongoing learning, development opportunities and sharing of knowledge • Maintain attendance and punctuality standards • Maintain expected quality and quantity performance metrics • Must participate in team meetings and one on ones via video and phone • Assist with special projects General Duties:All other duties as assigned Assist with special projects Continually work on improving departmental workflow Maintain policy according to HIPAAThe base pay range represents the anticipated low and high end of the pay range for this position.