Technical CRM Manager (m/f/d) – Own Our Braze & Marketing Technology Stack

Our mission We are on a mission to save our planet - one second hand product at a time. At momox, CRM technology helps us turn customer data into relevant and personal experiences. As our Technical CRM Manager, you will own the technical backbone of our Marketing Technology ecosystem and make sure our tools, integrations and data work reliably together.You will be our central technical expert for CRM and Marketing Technology, with a strong focus on Braze and its integrations with Shopify and Dynamic Yield. You will connect Marketing, Tech, Product and Analytics and help us build a scalable, automated and future-ready MarTech setup. Your mission Own the technical setup and administration of Braze across our brands and markets Manage and improve integrations between Braze, Shopify, Dynamic Yield and other Marketing Technology Ensure reliable data flows, APIs, webhooks, events and customer attributes and troubleshoot technical issues Define and maintain consistent CRM data structures, naming conventions and data quality standards Support the consolidation of our CRM landscape into one unified momox setup, including identity resolution and data migration Build automated quality checks for campaigns, integrations and Braze workflows Improve CRM tracking and attribution standards across brands and channels Evaluate and implement new Braze features as well as relevant Marketing Technology Use AI and automation to improve processes, quality and efficiency within our MarTech landscape Act as the technical sparring partner between Marketing, Tech, Product and Analytics Your profile Strong hands-on experience with Braze, including technical setup, data structures and integrations Solid experience in Technical CRM, Marketing Technology, Marketing Automation or a comparable technical environment Strong understanding of APIs, webhooks and event-based data architectures Experience with e-commerce integrations, ideally Shopify and/or Dynamic Yield Good SQL skills and confidence working with customer data, events and data quality Experience with tracking and analytics technologies such as GTM, GA4, Firebase or Adjust Hands-on experience or strong practical exposure to AI and automation and the motivation to actively explore new use cases Strong problem-solving skills and the ability to independently troubleshoot technical issues Strong ownership and communication skills, with the ability to translate between Marketing and technical stakeholders Fluent English; German, French or Dutch skills are welcome but not required experience with BI tools such as Looker or Tableau, Python/Java or multi-brand environments are a plus You can look forward to Sustainability: We love second-hand and incorporate our sustainable business idea into the office routine with simple methods like using eco-friendly supplies, double-sided printing, energy-saving modes on devices, waste separation, etc. In doing so, we take responsibility and integrate sustainability into all our activities. Individual work environment: Design your ergonomic workspace just the way you like it – with height-adjustable desks and the laptop of your choice (MacBook or ThinkPad). If things get a bit noisy in the office, your Bose noise-cancelling headphones ensure uninterrupted focus. If needed, we can also provide you with an ergonomic chair or additional monitors for your home office. Open work environment: We work together in a bright, open-plan office where even the few existing doors are always open. Our teams are motivated and open to new ideas. Bring your creativity to the table and make things happen! If you need a moment of peace, you can retreat to a cozy corner of the medimops library in the break room, or recharge with a game of foosball, table tennis, or PlayStation. Reduced ticket for the public transport: Save real money with the Germany or Job Ticket for the Berlin S-Bahn. Sport and fitness offers: During the week, you have the opportunity to take part in various spo