Senior Customer Success Consultant

Our client is a European HR software company that is expanding rapidly in Germany, 𝐚𝐧𝐝 they 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 them. Their mission is simple: they design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business. With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, they’re building on a strong foundation while accelerating their international footprint, driving forward with an 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐚𝐧𝐧𝐮𝐚𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐨𝐟 𝟒𝟎%. Your role In order to continue their expansion in this market, they are looking for a Senior HRIS Customer Success Consultant to join our growing team in Germany. Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 (𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧) - Roll out the solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts). - Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad. - Gather the customer's initial needs and suggest an appropriate response. - Adapt the software to the customer’s local context in Germany. - Train the administrators to use the software in total autonomy. - Ensure the Go-live and the follow-up during the first weeks of use. - Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges. 𝐅𝐨𝐥𝐥𝐨𝐰-𝐮𝐩 𝐨𝐟 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬 (𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭) - Keep a close eye on the satisfaction of your most important customers. - Support these customers in case of level 2 issues. - Carry out post-implementation check-ups. - Identify and generate new cross sell or upsell opportunities to grow the company's reach to your German customers (lead generation). - Be proactive in presenting new products that may address a customer's past issues. 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 𝐭𝐨 𝐭𝐡𝐞 𝐥𝐨𝐜𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐒 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐢𝐧 the company - Adapt their offer and strengthen the market-fit of their solutions for the German market. - Contribute to the continuous improvement of the business in Germany by going beyond your main tasks. - Follow and participate in some projects from the pre-sales phase, supporting the sales team. Requirements Sounds a bit like you, doesn't it? You’re the right fit if you: ❏ You have prior experience in a project management role (at least 4-5 years). ❏ You have a Tech / SaaS affinity. You have successfully led end-to-end software implementation projects, coordinating internal teams and client stakeholders across all phases. ❏ You don’t need prior HR knowledge, but it would be a plus. ❏ A willingness to be a key player in this adventure, contributing to the German market's growth. ❏ Looking for a dynamic work environment with varied missions requiring versatility and organization. ❏ Comfortable and eager to work with both local businesses and key accounts (C-Level). ❏ You speak German at a native level and you have a strong command of English. ❏ Clear and structured oral and written communication. ❏ Taste for human contact and pedagogy. ❏ An aptitude for solving practical and sometimes technical problems. ❏ A sense of service and a taste for things well done. And now, their recruitment process (in German and in English): 𝐒𝐭𝐞𝐩 𝟏: Screening interview with HR (30') 𝐒𝐭𝐞𝐩 𝟐: Interview with the Customer Success Manager (60') 𝐒𝐭𝐞𝐩 𝟑: Case study + quick chat with team members 𝐒𝐭𝐞𝐩 𝟒: Final Talk (45'): meet more of the team and see what the company is all about Benefits 🚆 Deutschlandticket – 75% of