Knock: Lending Manager (Front End) - Remote

Headquarters: Remote Knock is redefining the home buying and selling experience, and we’re only getting started! We’re a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people-first mindset is core to how we operate, and why Knock has been honored as one of Inc.’s Best Workplaces six times in the past seven years. We bring that mindset into the work we do every day.  The Knock Bridge Loan™ empowers homebuyers to ‘buy before they sell’, by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness.  Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we’ve built a reputation for innovation and trust, earning 900+ five-star Zillow and Trustpilot reviews and an A+ BBB rating.  Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com Lending Manager (Front End) About the role Knock is looking for an experienced mortgage leader to manage and grow our team of fully remote Loan Assistants. This is a 100% remote role, and you’ll lead a team distributed across the country. You enjoy building teams, finding efficiencies, and using technology to improve how work gets done. You’re approachable, open-minded, and adaptable. You know the work well enough to coach it and you’re willing to jump in and help. In this role you’ll own the Loan Assistant and post-closing pipelines, develop your team, and work with the Director of Lending Operations to make our processes better. What you’ll do: Lead and develop the team Manage, lead, and scale the remote Loan Assistant team. Share weekly, monthly, quarterly, and annual team and company goals, and make sure the team meets and exceeds expectations.Hold team members accountable for their performance. Build camaraderie and teamwork in a virtual environment through team meetings and regular 1:1 check-ins. Run virtual training for new Loan Assistants and serve as the team’s go-to for escalations, questions, and exceptions. Mentor people inside and outside your team, and keep learning yourself. Document conversations in our HRIS and build a sense of ownership across the team. Own the pipeline Manage the bridge loan pipeline from setup through initial disclosure and submission, and through post-closing. Coach the team and give feedback along the way.Balance workloads across the team to meet company SLAs. Support post-closing review. Work loans that have findings with the team member responsible and get them resolved. Work closely with Sales, Underwriting, and Closing to give everyone timely, accurate service. Compile team scorecard data each quarter to track KPIs and quality. Improve how we work Help the Director of Lending Operations find gaps in process and policy across the Loan Assistant and post-closing functions. Write or update procedures for review, training, and rollout, then follow up to make sure the changes stick. Set best practices and change the workflow when needed so the team runs efficiently and meets company KPIs. Take on ad hoc projects and step in wherever your team needs support. What you’ll bring At least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team Experience managing mortgage loan processing and/or post-closing teams A track record of coaching teams and helping them succeed Working knowledge of federal, state, and local mortgage regulatory compliance Strong written and virtual communication skills You keep a distributed team aligned, engaged, and accountable using tools like Slack and video meetings A strong focus on customer service. You go above and beyond to “wow” the people you serve. Close attention to detail.