Bilingual Representative (English - Spanish Speakers)

WHAT YOU'LL OWN• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries • Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility • Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language • Coordinate with attorneys and law firms to collect required documentation and case updates • Assess case eligibility and route to the appropriate funding team for review and approval • Maintain accurate, detailed records of every client interaction and case progression • Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams • Uphold data privacy, compliance standards, and professionalism at every touchpoint WHO YOU ARE• 3+ years of experience in a customer service, call center, or client-facing role (Required) • Fluent in both English and Spanish — written and verbal (Required) • Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus • A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds • Patient and composed — especially when clients are in vulnerable or high-stress situations • Detail-oriented and accurate when handling sensitive legal and financial information • Comfortable managing multiple cases simultaneously with consistent follow-through • Flexible with shifting schedules and fully dependable in a remote work setup WHAT WE OFFER• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)• Stable internet connection with at least 100 Mbps postpaid • Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) • Noise-Cancelling Headset • Dual Monitor is mandatory • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup