Junior Operations Agent - Bulgarian speaker

Being part of our Operations team, you will work with focus on these topics: - Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status; - Talk by phone and e-mail with partner carriers regarding the transport status of the cars purchased by the car partners;• Will monitor inbound and outbound calls and emails responses to assess associates demeanor, accuracy, customer service performance, and conformity to company policies and procedures; - Ensures that it meets the business objectives and procedures of the company in communication and solving the cases of car partners; - Ensure that car partners are kept constantly informed of the status of their complaints and transport; - Checks the complaints received and ensures that the damages were not specified in the data sheet; - It is ensured that the evidence received as a result of the complaints is in accordance with the company's objectives; - Ensure customer satisfaction by taking their requests into consideration; - Provide innovative solutions for problem-solving upon reviewing data; - Ensure that all procedures are up to legal standards and regulations; - Maintain a database of all quality reports, reviews, statistics and other documents for future use and reference; - Provides feedback to the contact center team leaders and managers; - Prepares and analyzes internal and external quality reports for management staff review.