Customer Support Specialist with German

• Supporting customers in discovering and using the features of our SaaS platform • Resolving customer issues via email, chat and phone • Actively contributing to improving customer service standards • Identifying root causes of reported issues and collaborating with internal teams to eliminate them • Creating and maintaining articles for our knowledge base • Experience in customer-facing roles within SaaS or e-commerce environments • Strong problem-solving skills and confidence in handling customer requests • German at a professional working level (spoken and written) • English at a minimum B2 level • Ability to explain complex issues in a clear, simple and understandable way • Skill in translating technical language into everyday, user-friendly communication Nice to have• Basic knowledge of Postman and APIs What we offer• A supportive, experienced team you can always rely on • Full onboarding and work in a small, close-knit support team • Employment contract (UoP) • Multisport card and private medical care • Fully remote work or hybrid model in Kraków or Warsaw • Paid on-call duties outside standard working hours, based on a predefined schedule We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.