ChurnZero & CX Operations Administrator

• Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion • Build and maintain scalable workflows within ChurnZero that support Customer Experience functions • Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks • Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows • Provide regular project updates and communicate progress, risks, and questions to stakeholders • Help identify opportunities to improve processes, automation, and operational efficiency across CX • Support other short-term CX Operations and ChurnZero initiatives as needed • 1+ year of hands-on ChurnZero administration experience • Prior experience working in a Customer Experience / Customer Success Operations function • Demonstrated ability to independently execute projects with minimal oversight • Experience building workflows, playbooks, automations, or processes within ChurnZero • Strong understanding of Customer Success processes and operational best practices • Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions • Strong organizational skills and attention to detail • Comfortable working in a short-term, project-focused environment • Remote Opportunity An AI-enabled performance and software platform is currently looking an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.