Quality Assurance Specialist

Job Opening: Quality Assurance SpecialistLocation: South Africa, Remote (US Hours - 9am-5pm EST) Employment Type: Full-Time Key Responsibilities• Conduct detailed quality assurance audits across clinical and operational processes • Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards • Utilize QA audit tools and platforms (including CentralReach and Rethink) to evaluate performance and identify gaps • Interpret and apply healthcare regulations and standards across varying scenarios and cases • Provide clear, constructive feedback and recommendations for improvement • Analyze data using Excel and other tools to track trends, identify risks, and support decision-making • Collaborate with cross-functional teams to maintain and improve quality standards • Develop and refine QA processes, frameworks, and documentation • Translate complex findings into clear, concise, and actionable insights for stakeholders • Manage multiple audits and projects simultaneously using project management tools Requirements• Proven experience in a QA, compliance, or audit-focused role (preferably within healthcare or ABA environments) • Proficiency in CentralReach, Rethink, Microsoft Office, and Excel • Experience with QA audit tools and project management platforms • Strong understanding of healthcare standards and ability to independently research and apply them • Exceptional attention to detail with the ability to identify nuanced issues in audits and reviews • Strong critical thinking skills with the ability to interpret complex information across different scenarios • Excellent written communication skills, with the ability to simplify complex concepts clearly and effectively • Strong problem-solving abilities and a proactive, solutions-oriented mindset • Ability to take initiative and work both independently and as part of a team • Strong organizational and time management skills Benefits2.