Customer Success Expert (m/f/d) for the European AI Factory HammerHAI

Description:Looking for an employer you can count on? Join us!  Customer Success Expert (m/f/d) for the European AI Factory HammerHAI Your Role and Responsibilities:Build and maintain strong relationships with key stakeholders and decision-makers, as well as new and existing clients, closely working with a team of support staff starting from onboarding to ensure customers achieve their desired outcomes using service offers of the European AI Factory (AIF) HammerHAIDocument the user journeys of the AIFs customers and utilise CRM tools to track customer interactions and pipeline progress(Co-)organise and contribute to events (e.g. conferences, workshops, and hackathons) for existing customers and outreach events to win new customers from AIF's target customer groupsIntroduce services and technologies available through HammerHAI to customers and potential clientsConduct regular business reviews to assess customer health satisfaction, proactively identifying new opportunities to expand the interaction with customers and co-develop business development strategiesCollaborate with other roles in the AI Factory to convey customer needs and create targeted campaigns that enhance customer engagement and brand loyaltyOptimize the value customers derive from HammerHAI's service offers and to help customers optimising their service utilisationManage the full end-to-end user interaction and engagement cycle, from prospecting to closing, and supporting technical discussions with customers and presentations Your Qualifications:Required/Minimum Qualifications Master of Business Administration (MBA), or a similar degree (e.g in management, marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience, in roles which cover a significant fraction of the job profile described above  Other Requirements Ambition to further shape the AIF’s structures as part of a highly motivated teamKnowledge and experience in working with and organising customer relationship management (CRM), including proficiency in CRM platforms for managing customer data and sales pipelinesExcellent English and German communication skills — both verbal and written — to effectively convey value propositions and excellent collaboration skills to work effectively with both, internal teams and international customersWillingness to keep up with current developments and to learn about development of new technologies in the field of AIAbility to develop and execute strategic account plans to maximize customer lifetime valueAbility to quickly learn and effectively communicate the value of HammerHAI service solutions Additional or Preferred Qualifications Experience in working at or with start-ups and/or small and medium enterprises (SMEs), together with strong negotiation abilities with a focus on building lasting client relationshipsProven experience in business development, B2B sales, and account managementExpertise in marketing strategies related to customer engagement and retentionKnowledge of technology sales, including technical sales processes and solutions Analytical skills to interpret data for strategic decision-makingExperience in warm calling techniques to generate new leads and nurture existing accountsExperience contributing to customer onboarding processesExecuting and contributing to process playbooksDemonstrated experience in driving revenue growth through upselling, cross-selling, and renewalsProficiency in analyzing customer data and providing data-driven recommendations Conditions:Working time full time (40 hrs) / part-time possible flexible working model with electronic time recording Contract duration End of Q1/2028, further employment is intended Remuneration up to E 13, see Entgelttabelle TV-L Annual leave /                   compensatory time off 30 days  (24.12. + 31.12. additionally day off) Overtime is compensated by additional time off Benefits Up to 60% mobile