Senior AI Specialist (Operations) (x/f/m)

Doctolib is looking for you to join us as a Senior AI Specialist (x/f/m) at our Berlin location, starting as soon as possible. Doctolib is becoming an AI-native company. We are redesigning the way we work, workflow by workflow, and are looking for people who will not only support this transformation, but actively build it. As a Senior AI Specialist, you will be the technical builder and AI Ops Owner behind AI-powered productivity for our Operations and Customer Success teams.   You will work in founder and product mode: you will own a workflow end to end, from context and agent design to evaluation, and continuously take it to a higher level of automation. Our ambition is to move away from manual case-by-case work towards workflows that run largely autonomously while maintaining a high quality bar. In this way, you will contribute directly to our mission of improving healthcare for everyone. Your Responsibilities Redesign workflows rather than simply automating them: You analyze the most critical Operations and Customer Success workflows, break down time-consuming processes that require limited judgment, and transform them through the use of AI agents. You set clear objectives for autonomy and quality, and continuously develop them further. Build and operate AI agents as products: You develop and manage agents on platforms such as Dust or Claude. Each agent is deployed to production with a defined baseline and relevant metrics such as benefit, usage, and scalability. Knowledge and context management: You deliberately curate the context agents need, from templates to core data. The guiding principle is quality over quantity. You ensure that knowledge sources in Confluence, Drive, or Salesforce are always up to date and well structured. Evaluation and quality assurance: You define quality standards and establish evaluation routines to identify and address weaknesses such as hallucinations or prompt drift at an early stage. You continuously optimize prompts through systematic user feedback and A/B testing. CRM and data integration: You own the interfaces between CRM systems such as Salesforce and our AI platforms. You automate data flows and work closely with IT to unlock new, valuable data sources for our agents. Central interface and enablement: You translate business requirements into technical solutions and bring together stakeholders from Leadership, IT, and Product. You strengthen the team’s AI fluency in the areas of context, agent management, and evaluation. Impact and measurement: Rather than inventing new KPIs, you make the success of AI measurable using existing metrics such as time, quality, and cost, and use these insights to guide the next steps in scaling. Your Profile Since production-ready AI workflows and agent technologies are still relatively new, years of market experience are rare. We therefore deliberately prioritize potential over years of experience alone. What matters to us is your ability to learn quickly, your strong product mindset, and your judgment. If you are passionate about this field and bring the necessary skills, we would be delighted to hear from you, even if your profile does not perfectly cover every single aspect. What Really Matters to Us, Regardless of the Specific Tool: Learning speed and a production mindset: You have taught yourself a new technical field from scratch and built something real that people actually used. You can describe precisely what went wrong, such as hallucinations, prompt drift, outdated data, or costs, and how you solved it. An instinct for evaluation: You do not rely on something merely “looking good”. You define a quality bar and measure against it. For you, automation and quality go hand in hand. Ownership and communication: You take ownership of a problem end to end, prioritize rigorously, feel comfortable with ambiguity, and make technical topics understandable to non-technical stakeholders. Technica