RQ08704 - Software Developer - CRM - Senior

DescriptionResponsibilities• Design and develop functionalities on DCP to support ministry business requirements • Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms • Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution • Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments • Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues • Documenting processes and technical designs and updating build books • Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy • Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process • Design and develop prototypes and proof of concepts • Document build books, working with LRC staff on actual implementation document performance measures of the new environments • Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities • Research Oracle tools and techniques to inform / recommend improved design, functionality and/or performance • Develop unit testing scripts to confirm successful installation/configuration • Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service • Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments • Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution • Ensure compliance with I&IT and Communication standards and directives, (e.